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- User Guide
- Getting Started
- How to Use Photos Recovery?
- Supported File Formats
- Frequently Asked Questions (FAQs)
Systweak Photos Recovery / Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Can I activate the Photos Recovery offline?
No, you cannot activate it offline. However, if you face any issues in registering the product you can contact the technical support team at firstname.lastname@example.org .
Can I upgrade my edition of Photos Recovery software?
Yes, you can upgrade your copy of Photos Recovery software to a registered version. Visit the purchase page to get more details.
What is a Quick Scan and Deep Scan?
Compared to Deep Scan, Quick scan is faster and less time consuming. Also, it helps recover files deleted by pressing Shift+ Deleted. However, if Quick Scan fails to find the deleted files you are looking for you can use deep scan. Performing Deep scan is time consuming but the results it show are better than Quick Scan.
How long does Photos Recovery take to recover deleted images?
The recovery time taken by Photos Recovery depends upon scanning mode and the size of the hard disk. If you are running Deep Scan on a 500GB disk the process will take time and you will have to wait for it to complete. Once finished you can select the files you want to recover and can restore them to the location of your choice except the location on which scanning is being performed.
Can I recover data from my exFAT partition?
Yes, you can recover data from the exFAT partition. Photos Recovery software supports NTFS, FAT, FAT16, FAT32, exFAT, file systems.
How to find only a particular file type and recover them?
To find a specific file type use the search bar provided in the result window. Here enter the search term and click the Search icon or press Enter. Wait for it to show the result. Once you have the desired result select the files to recover and click Recover button to restore the file.
Note: Never save the files on the same location from which the data was deleted.
How can I recover deleted RAW format images?
To scan the system for RAW format images and recover deleted RAW photos from your camera you need to select the RAW photos option. To do so, follow the steps below:
1. Launch Photos Recovery.
2. Click the gear icon at top header and click Settings option.
3. Click on Filter Options from the left pane.
4. Checkmark the box next to RAW photos (Digital camera files).
5. Click Apply button to save settings.
6. Exit the Settings window.
7. Select the drive you wish to scan for RAW photos > select the scan type > click Scan Now button.
8. Wait for the scan to finish. Once done select the images you want to restore.
9. Click Recover button > select the folder or location where you want to save the images.
Note: It should be different than the one you are recovering files from.
10. Thereafter you will see a summary of photos recovered.
What is BitLocker? Does Photos Recovery support BitLocker?
BitLocker is a full volume encryption feature included with Microsoft Windows (Pro and Enterprise only) versions starting with Windows 7. Designed to protect data by providing encryption for entire volumes. Photos Recovery supports scan for BitLocker locked drive.
How to recover the data from a formatted camera?
If you have accidentally formatted your camera or the memory card, follow the steps to recover your images:
- Connect camera to the computer and run Photos Recovery.
- Click the gear icon > Settings > Filter Options > select the check box next to RAW photos.
- Select the camera or the memory card from the Removable Drive tab.
- Click on the Scan Now button.
- The software will start scanning the media and will show a preview of the files that you can recover successfully.
- Select the files which you want to recover and click on Recover button to save the files on a different hard-drive.
I have deleted my pictures. How can I recover them?
Using Photos Recovery you can recover pictures from the hard drive, USB, & SD card. To do so, follow the steps below:
- If it is a removable media, connect it to the computer and run Photo Recovery software.
- Select the hard disk or the removable drive.
- Click on the Scan Now button.
- The software will now start scanning the storage device and will show you a list with preview of the files that you can recover successfully.
- Select the files which you want to recover and click on Recover button to save the file on a different location.
Does my card need to be connected to the system till the time of the recovery?
Yes, to recover images your card needs to be connected with the system. Media should only be detached once the recovery process is finished.
I am not able to see my camera in the software. What am I doing wrong?
There is a possibility that your camera does not support access to the memory card as a disk drive. With that said, reattach the memory card using a card reader and then try to access it using Photos Recovery.
Photos Recovery is not showing preview of deleted images, audio, or video files.
There may be multiple reasons why preview of a file may not be available. Possible reasons for failed preview are listed below:
1. File Format Preview is Not Supported
Photos Recovery can show previews of most image, audio and video file formats. However, if detected images, audio, or video files are corrupt or overwritten the application will display a 'No Preview Available' image.
2. Selected File is Corrupt or Damaged
If the file for which you want to see the preview is either corrupt or damaged, then the application will display the 'No Preview Available' image.
3. Header Information is not Available
When there is corruption in the header information of a file, it makes the file unreadable; hence preview of such files is not available in the application.
4. File Size is Too Big for Preview
If the size of a photo is too big, in such cases, a preview of those files is not available as they are too large to load.
For audio and video files, you will not be able to preview audio and video files that are more than 500 MB in size.
For photos, the limit for preview is 50 MB, i.e., you will be unable to see previews of photos that are more than 50 MB in size.
NOTE: Recovery of deleted photos, audio, or video files is still possible even if their preview is not available. It is recommended to recover the deleted photos, audio, or video files and then try to view them.