How To Fix an Unstable Internet Connection on Zoom


If you’ve been using Zoom for a while, you may have encountered the occasional unstable connection. This can be frustrating, especially if you’re in the middle of an important meeting or presentation. You can do a few things to try and fix this issue.

If your router doesn’t work, try disconnecting any other devices that are using the internet. You can also connect to a different Wi-Fi network. If you have an issue, you may need to contact your ISP to see if there is an issue.

In this article, we’ll walk you through all these steps so you can get back to stable Zoom calls in no time.

Fix Zoom Connection Is Unstable, But the Internet is Fine

Tip : Quick Fix: The unstable internet connectivity issue generally occurs while on a video call. You can’t tweak the setting or find the culprit at that time. Therefore, as a quick workaround, we suggest turning off the camera and seeing if it helps.

Doing so helps free up bandwidth, allowing us to attend the meeting without facing unstable internet connection issues.

Best Workaround to Troubleshoot Unstable Zoom Connection

  • Check internet connectivity
  • Use the network troubleshooter.
  • Update network drivers using Advanced Driver Updater
  • Restart modem
  • Reboot router
  • Refresh IP address

Reasons for Unstable Internet Connection When Using Zoom

There are several reasons behind lagging audio or video quality or getting unstable internet connection messages. Below we list the common ones:

  • Distance between the Wi-Fi and the device is more, causing a weak WI-FI connection.
  • Multiple programs that take up too much bandwidth are running simultaneously.
  • An issue with either internet connectivity or device.

If you think the above two might be the reason for the unstable Zoom connection, move the device closer and disable bandwidth-hogging programs. However, if the latter is the case, take advantage of the solutions explained below.

Fix 1 – Test your Internet Connectivity

When the internet connection is slight chances of encountering an unstable Zoom connection are strong. To confirm whether this is the case, try to open the same website using an alternate device to check if there’s internet connectivity. If not, connect with your Internet service provider for assistance.

Alternatively, you can check the internet speed on Ookla and similar websites.

check download speed

If everything appears fine, let’s move to the following method.

Fix 2 – Use the Network Troubleshooter

To auto-detect and fix problems encountered on Windows, there’s a built-in Troubleshoot provided. You can use it to resolve the wireless and other network adapters issues.

  • Press Windows + S and type troubleshoot > click Troubleshoot settings.
  • Click Additional troubleshooters.
  • Look for Network Adapter. Click on it and click Run the troubleshooter.

Wait for the troubleshooter to run and fix the problem. If this didn’t work either, try the following way.

Fix 3 – Update Network Driver Using Advanced Driver Updater

If the network troubleshooter cannot help Zoom’s unstable connection, there’s an issue with the network adapter drivers. We suggest updating the driver. You can visit the manufacturing website and update the driver if you have technical knowledge. However, if you run out of time or have issues updating drivers manually, use Advanced Driver Updater.

Advanced Driver Updater Easy automatically identifies outdated drivers and displays compatible updates when you run the scan. You can download and install these updates in a few clicks. The trial users can use the Update driver link against each driver, and paid users can use the Update All button to update all simultaneously.

  • Download and install Advanced Driver Updater (Read Review)
  • Launch the tool and click Start Scan Now to scan the PC for problematic drivers.

advanced driver updater

  • Upgrade to the paid version and use the Update All button to update all drivers without hassle. However, if you want to try the product, use the Update driver link next to the network driver you wish to update.

update outdated driver

  • Restart your PC to save changes.

Now try to run Zoom; this solution should work. If it doesn’t, it’s time to restart the modem.

Fix 4 – Restart Modem

Restarting the modem is probably one of the simplest ways to fix an unstable internet issue.

  • Disconnect the modem from your device and wait until the lights go off
  • Plug back the modem and wait for the connectivity lights to glow.
  • Re-launch Zoom to check if the connection error message still appears.

If not, there’s still hope we have other fixes.

Fix 5 – Reboot the Router

The router is another important device in the network connection. It transmits data packets between computer networks. Restart the router to troubleshoot Zoom’s unstable connection.

  • Detach the router and wait a few minutes for the router to go offline.
  • Plug back the router and wait for a minimum of 2 minutes, allowing it to boot.
  • Run Zoom and initiate a video conference to see if it helps.

internet cable

If the Zoom connection is still unstable, try refreshing the IP address.

Fix 6 – Refresh the IP Address

  • Open elevated Command Prompt.
  • Type ipconfig /release and press the Enter key. Let the command process.
  • Next, type ipconfig /renew and press the Enter key.
  • Restart the PC and launch Zoom.

This should surely help to fix the unstable connection issue.

These are all the solutions you can try to fix internet connection issues when using Zoom. We hope the above fixes helped you overcome the unstable connection error in Zoom. Please leave a comment to share your feedback with us.


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About The Author

Preeti Seth
Preeti Seth

A UX writer who loves explaining technical details in a clear, crisp, and concise manner. She loves writing about technical troubleshooting, How-To's, product reviews, etc. In her free time, she loves reading, meditating, and traveling.

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