How to Get Help in Windows? A Beginner’s Guide


Help with Windows is an integrated feature of the operating system that allows you to get instant assistance if you get stuck. It is like the emergency service you can summon at the press of a key to help you with whatever is on your screen. 

Getting help in Windows is super easy, as all you have to do is press the F1 key from your keyboard, which will take you to the Windows Support website using the Microsoft Edge browser. 

You may also get help through other means. A dedicated Get Help application is pre-installed on your Windows PC to guide you through an issue. However, while it is a convenient feature, several users are unaware.

Not to mention, the sudden pop-ups of help are disturbing for some users while using the system. 

In this post, let us first identify how you can get help in Windows and then try to simplify these methods so that help pop-ups do not bother your experience. Instead, they work. 

Let’s begin by identifying the ways you can get help on Windows.

Way to Get Help in Windows – Apps You Never Knew Existed!

While you may think going online and visiting the Windows Support website is the ultimate way of getting help in Windows, there are several other ways you can get assistance. Some of the core ways you can resolve your issues or get help when you get stuck on Windows are listed below –  

  • Find the Get Started App:

    This app will help you when you are new to the OS. It is specially designed to assist new users who recently installed Windows 11. If you find it difficult to use the PC in your initial days of owning it, you can make things work using the Get Started apps, which will help you set up the PC and help you with basic settings.

    Get Started window

  • Checkout “Tips”:

    After you have installed it and got familiar with the OS using the Get Started tutorials, you may know to use the Tips application to find instructions that will assist you in performing new things on your PC. You can easily make things work on your PC by identifying different tips to make your work easier. The app on your PC may work as a shortcut to find the online address for tips so that you can launch it directly when required.

    discover tips online

  • Access the Get Help App from the Start Menu:

    You can easily access the Get Help app from the Start menu and specify your issue to find a solution. Simply launch the application and enter your issue. The app now looks up the resources available and fetches the best self-help articles that you can read to move ahead with the process where you are stuck.

    access the Get Help

  • Use Existing Troubleshooter:

    If you know the problematic section of your PC and have identified the exact issue, you may easily use the troubleshooting methods integrated with Windows. You can find them in the System Settings section, and they are easy to use. All you have to do is click on Run. 

system troubleshoot

  • Chat With Microsoft:

    If you have an intricate issue that you want personal assistance with, you can use social media to get it. You may find the official handle of Microsoft Support on X (former Twitter) under the name @MicrosoftHelps. Simply leave a DM, and the response time is super fast. You can explain everything you are facing there, and the issues will be resolved instantly.

  • Visit Microsoft Support:

    In case you run out of direct access options, you always have the vast resources available at your fingertips, thanks to the Microsoft Support website. Simply visit the website, and you may find expert and user opinions on your issue. Sure, you may be required to find the exact issue using the error code, but the overall resolution that you may get is worth the effort as these are all tried and tested steps.

  • Get Help from Friends Using Quick Assist:

    You can always ask other users to help if you can find them. For instance, if you have a friend familiar with Windows, you can ask them for assistance, or better yet, you can let them into your PC to resolve it for you. The Quick Assist app can be found via the Start Menu and can be instantly used to allow a user to access your PC with a unique code that you can share.Get help from Quick Assist

Keep in mind that the code should only be shared with someone you are familiar with; otherwise, a user with access to your PC may directly threaten your privacy. 

Another way to ensure that Windows functions smoothly and that no issues hinder your PC’s performance is by using an optimization app. Advanced System Optimizer is one such application that allows you to use your PC freely, as it has multiple modules to handle issues that may appear. If your PC is not working properly, you can run a quick Smart PC Care scan, and all the issues will be highlighted and resolved in a matter of clicks. 

Here’s how the app can help – 

Step 1 – Download and install the application on your PC.

Step 2—Launch the Advanced System Optimizer, select the Scan Type—Quick, Deep, or Custom—and click the Start Smart PC Care button.

Advanced System Optimizer
For thorough scanning and cleaning of errors, we suggest you go with Deep Scan. Although it will be time-consuming if you optimize your PC after a while, it is the best method.

Step 3 – Let the scan find issues on your PC. It will scan your PC on all fronts.

smart pc care

Step 4—After the scan, All the issues are listed on your screen. Click the Optimize button, and the app will repair your PC. smart pc care optmize pc

Step 5 – After the application finishes, restart your PC for all the changes to take effect. 

Getting help on Windows should never be a problem, considering there are so many ways to try. However, having so many methods to finish a single task can become a major issue for users. How?

Well, with these many ways to get assistance, users often fall into the trap and end up triggering hotkeys for assistance. Now, what does that mean? That means to get help keeps popping up on Windows, leading to unnecessary distractions while using a PC. The good thing is that users who have activated these pop-ups can easily disable them, too. Check out the next section, where we have discussed solutions to help keep popping out of nowhere on Windows.

What to Do When Get Help Keeps Popping on Windows?

How to get help keeps popping up on Windows after successfully enabling all the above apps. This happens due to sudden shortcut triggers that allow the user to access the help section when they get stuck instantly. While it is a handy feature for users, it often becomes significant trouble for them. 

If you have also ever required help with Windows and regretted enabling these features after your issue was resolved, do not worry. We have some measures you can take to fix the situation. Check out some ways to help you if the how-to-get-help pop-up keeps appearing on your screen out of nowhere. 

Fix 1 – Check the F1 Key for Errors

The F1 key on your PC directly triggers Microsoft help or assistance within supported applications. This means if, while using your PC, you accidentally press the F1 key, the how to get help window will pop up instantly. 

However, sometimes, the core reason this pop-up appears unnecessarily is a malfunctioning F1 key. Check your keyboard for dirt and other factors to ensure no glitches in the keypress. Also, if you have made key combinations with F1, try to change them, as pressing it often may trigger the how-to-get help issues. 

You can also try using a different keyboard to check if the popup keeps appearing. Clean your keyboard regularly to ensure that it works properly. 

Fix 2 – Run the Following Script to Disable HelpPane.exe

The Helppane.exe is the core process that turns off the how-to-get-help process every time you press the F1 key. If this bothers you, you can disable it using the following script. Simply create a Notepad doc with the script and run it as needed.

Step 1 – Launch Notepad on your PC.
Step 2 – Use the following script to create a notepad file. 

@echo off

taskkill /f /im HelpPane.exe

takeown /f %WinDir%\HelpPane.exe

icacls %WinDir%\HelpPane.exe /deny Everyone:(X)

create file as - script.cmd

Step 3 – After creating the file, press Ctrl+S to save it and name the file as – script.cmd

After saving the file, you can simply navigate to the folder where you saved it and double-click on it to run it. Once the script is run successfully, even intended key presses will not trigger the How to get help pop-up on Windows, saving you all the trouble. 

Fix 3 – Launch Windows Security to Scan PC

If you feel something is wrong with your PC or you have recently started experiencing this issue after downloading something, chances are that a virus has made its way to your computer. The best thing to do is run a quick scan using Windows security. It will help you prevent the issue from spreading further. 

Step 1 – Go to the Start Menu and search for Windows Security.

search for Windows Security

Step 2 – Click on virus and threat protection to find more tools.

security feature

Step 3—Use the Quick Scan button to initiate scanning. After the scan is over, you should see the difference.

quick scan

A Quick restart should also help spread the scan’s effects and resolve any issues that a virus may have caused. Try using the PC to check if a Windows pop-up appears again. 

Other than these fixes, you can always find dedicated keyboard shortcut apps that will help you enable or disable a key combination. Though you may be unable to edit the pre-assigned values (unless you play around with Windows registries, which we do not recommend), you must completely disable the use of F1. This means that even if other key combinations, such as Shift+F1 or Ctrl+Alt+F1, are assigned, they will not work. 

Getting Help on Windows Can Be Tricky – BE AWARE!

After knowing how to get help and avoid the get help pop-up becoming a problem, we are sure you have all your answers. How to get help on Windows is a great feature that is implemented poorly on Windows. Until Microsoft fixes it for you and gives you a better alternative, you may require these fixes and methods to maintain the overall performance of your PC. 

If you need any assistance with a Windows problem, feel free to browse through our wide blog sections, as we regularly cover errors and troubleshooting guides related to Windows. With that being said, we have reached the end of this post. We hope this helps you out and gets the job done for you. Thanks for reading, and good luck! 

Read Also : 

Tips For Troubleshooting Bluetooth Driver Problems on Windows

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About The Author

Dishank Sharma
Dishank Sharma

A creative tech-writer who loves to explore latest tech-trends & convey them to his readers in the simplest way possible. He loves to blend the crispness of technology with a pinch of creativity while curating best practices for the readers. In his free time, he likes to scribble poetry, listen to rap & travel.

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