When Ubisoft Connect fails to operate on your PC and you are unable to play or update your games, it is quite inconvenient. Some players are also encountering “A Ubisoft service is now unavailable,” error message. Don’t worry if you’re in the same boat as me. We’ve compiled the workable solutions and will walk you through the process step by step.
Why is Ubisoft Connect App Not Working?
1. Internet Issue – You are likely to have face issues connecting to Ubisoft if your internet is not operating correctly or if your machine is unable to connect to the internet.
2. Outdated Ubisoft version – If the Ubisoft version, you’re using is out of date or incompatible with the most recent version of Windows, it might cause problems.
3. Outdated drivers – Another factor that might be causing the Ubisoft Connect app to stop operating is outdated or incompatible drivers. Incompatible drivers cause conflicts with the most recent program, preventing it from operating, therefore look for and update all obsolete drivers. Therefore, to avoid facing such issues, keeping drivers updated is suggested. The easiest and fastest way to identify and update outdated drivers is to use a driver updating tool like Advanced Driver Updater. To get the tool, click here.
4. Proxy settings – If the proxy settings on your Windows PC are enabled, there may be a connectivity issue with Ubisoft, resulting in an error while running the program. To fix this, disable the proxy server settings.
5. Software conflict – If any third-party software, such as an antivirus or a VPN, is running it might be preventing your computer from connecting. Disable them temporarily and see if Ubisoft is working again.
How to Fix Ubisoft Connect Not Working
Below we explain different ways to fix Ubisoft connect not working issue. You don’t have to try all of them. Simply work your way down the list until you discover the solution that works for you to troubleshoot the Ubisoft connectivity problem.
Fix 1 – Check the Proxy Settings
If you are using proxy settings to connect to Ubisoft chances are that the proxy settings are not letting Ubisoft work. To test whether this is the case or not disable the proxy server. To learn how to do it, follow these steps:
1. Press Windows logo key + R simultaneously to open the Run command.
2. Then type inetcpl.cpl and click OK.
3. Click the Connections tab > LAN settings.
4. Uncheck the box next to Automatically detect settings and Use a proxy server for your LAN > OK.
5. Restart the Ubisoft Connect app to check if it working or not. If not, move to the next fix.
Fix 2 – Flush DNS and Renew Your IP
Renewing IP addresses and flushing DNS is a common yet effective solution to troubleshoot various kinds of Internet disconnectivity including the Ubisoft Connect not working problem. To learn how to do it, follow these steps:
1. Open elevated Command Prompt, i.e. type command prompt in the search bar and click Run as Administrator.
2. In the command prompt window, type ipconfig /flushdns > Enter.
3. Type ipconfig /renew > Enter.
4. Wait for the operation to finish and check if Ubisoft Connect still fails to function. If it does, try the next method.
Fix 3 – Disable IPv6
Sometimes using the IPv6 protocol also triggers disconnection of Ubisoft Connect. Therefore, if you are using it we suggest disabling IPv6. Here are the steps to do it:
1. Right click the Wi-Fi signal present in the system tray and select Open Network & Internet settings option.
2. Click Change adapter options.
3. Right-click the Internet connection you’re using > Properties.
4. Under the Networking tab, untick Internet Protocol version 6 (IPv6)& ensure Internet Protocol version 4 (IPv4) is checked > OK.
5. The problem should now be fixed, if not move to the next fix.
Fix 4 – Exit Unnecessary Applications
When applications such as antivirus and VPN that run in the background conflict with Ubisoft, you end up facing Ubisoft Connect not working issue. To fix it, we suggest closing unnecessary programs while playing Ubisoft games and using the Ubisoft Connect app.
Note: Never end programs you’re unfamiliar with. Doing so might create issues.
1. Press Ctrl + Shift + Esc and open Task Manager.
2. Right-click the application you want to close > click End task.
3. Now launch Ubisoft Connect it should work. If not, we have one last method and we are sure it will certainly work.
Fix 5 – Update Device Drivers
If none of the above alternatives work, it seems the network adapter driver is either corrupt or outdated. Therefore to fix this issue and to keep the computer’s performance, we will need to update the drivers. This can be done in two ways:
1. Automatically Update Drivers Using Advanced Driver Updater
This is one of the easiest and quickest ways to update out-of-date drivers and fix any driver-related issues. Advanced Driver Updater makes it simple to find and update outdated drivers. To use the tool, you don’t need to know anything about the system or device. Advanced Driver Updater also provides a 60-day money-back guarantee and allows you to schedule scans and backup older drivers.
Using both FREE and registered versions, you can update drivers. The trial version allows updating one driver at a time while the registered version allows updating all outdated drivers at once.
To use Advanced Driver Updater, follow the steps below:
Step 1: Download and install Advanced Driver Updater.
Step 2: Launch the driver updating tool > click Start Scan Now to scan the system for outdated drivers.
Step 3: Wait for the scanning to finish.
Step 4: You will not get a list of outdated drivers. Check the list and update the problematic network adapter driver.
Step 5: If you are using the trial version, click the Update driver next. However, if you use the registered version, you can update outdated drivers by clicking Update All.
Step 6: Restart the system to apply changes.
Manually Update Network Driver Via Device Manager
Step 1: Press Windows logo + X keys > Device Manager.
Step 2: Navigate to the Network Adapters section. To expand the category, double-click it.
Step 3: Right-click on the network adapter you are using > Update Driver.
Step 4: Select, Search automatically for drivers.
Step 5: Wait for Windows to do a driver update search. They will be automatically updated if they are available.
That’s it! Restart the system to apply changes. This should solve the problem with Ubisoft connectivity.
Hopefully, one of the solutions listed above helps fix Ubisoft connect not functioning problem. If you are looking for a way to keep drivers updated, Advanced Driver Updater is suggested. Please feel free to leave a comment if you have any queries or recommendations.