How to Fix Jabra Headset Not Working Windows 10/11


Did your Jabra headset suddenly stop working? The situation is common for many users, as several headset owners have shared their problems on social media. The reason behind a headset not working can vary depending on circumstances. There are chances of physical damage, and then driver issues are probable. In both cases, a user’s experience is highly affected. 

The issue can be annoying when it bothers your in-game voice chats and online meetings. If you are wondering how to fix the Jabra headset not working issue, this is the post to read!

In this blog, we bring you the top working fixes to help you resolve Jabra headset not detected and other similar issues. Without further ado, let’s get started!

Why is Jabra Headset not Working

Jabra headsets are one of the most popular earphones and headsets for gamers, considering they offer high-quality hardware, decent sound, and low latency.

Before we begin with the fixes, let us quickly look at some of the reasons you may be facing the issue. 

Here are some reasons why the Jabra Headset stopped working error has appeared on your PC – 

  • The headset is not properly configured
  • Connection errors and possible glitches
  • Audio drivers are outdated/corrupt
  • Firmware is not up to date
  • Issues in the audio settings on Windows

Either way, these errors may ruin your experience with the Jabra headset. Fortunately, all of them can be easily fixed. Check out the next section and start troubleshooting the headset not working error on your PC. 

5 Ways to Fix Jabra Headset Not Working Error on Windows

Fix 1 – Reset the Connection

First, you should disconnect and reconnect the device on your PC. If you use a wired Jabra headset, simply remove the device and connect it to check if the problem is resolved. 

If you use a Bluetooth Jabra headset, you will have to forget the device to completely disconnect it from the PC and then reconnect to reset the connection. Here’s how you can do so – 

Step 1 – Go to the Bluetooth settings via Start Menu.

Bluetooth and other devices settings
Step 2 – In Settings, you may see a list of all the devices your PC connects to.

list of all connected devices
Step 3 – Find the Jabra Headset and click on the three horizontal dots to find more options.
Step 4 – From the options, click on remove to remove the device.

remove device option
Step 5 – Click the Add a device option after removing the device.
Step 6 – In the add device window, click Bluetooth and let the device find your Jabra headset.

Add a device option
Step 7 – Follow the steps shown on screen to establish the connection

This way, your device connection is properly reset. You should now try using the headset. If this does not work, do not worry and move to the next fix. 

Fix 2 – Check Audio Settings on PC

There are situations where your PC’s audio configuration is improperly configured. To ensure your headset works properly, check the following settings and rectify them if found improper. 

Step 1 – Press Windows+R to bring up the Run search box.
Step 2 – Type control to open the Control Panel in the Run search.

type Control command
Step 3 – Make sure you use the Large Icon view in the Control Panel.

Large Icons
Step 4 – Look for the Sound option in the list of Control Panel items.

Network and Sharing Center in control panel
Step 5 – In the sound pop-up Playback tab, check if the Jabra headset is not detected or available to be configured.

sound configuration pop-up
Step 6 – If the device is unavailable, right-click in the pop-up to find the option to show disabled devices.

sound properties
Step 7 – If the Jabra Headset appears now, right–click on it and Enable it.

Enable option
Step 8 – After enabling the device, select it and then use the Set Default button to make it your default audio source.

Set Default button
Step 9 – Close the pop-up and navigate to the right corner of the Task Bar.
Step 10 – Right-click on the volume icon to find the Volume Mixer. Click on it to open.

Volume Mixer
Step 11 – Use the slider to manage the connected device’s volume. Make sure it is not on mute.

slider to manage connected devices volume

After the configuration, you should be able to make the changes. If the Jabra headset microphone is not detected, repeat the same steps in the Recording tab of the sound settings. 

Fix 3 – Update Audio Drivers on PC

Another problem that may be causing the headset not to work properly is the audio driver of your PC. If the connection is proper and the device is also detected, the PC’s audio driver is a crucial issue, causing the device to malfunction. 

The problem usually occurs because updating drivers is never a priority for users. That is because spotting a driver, checking for updates, and fetching new updates is complicated. Some users hardly have enough time and knowledge to play around with the Device Manager, let alone update drivers manually.

To simplify the process, you can use the Advanced Driver Updater. The tool is an absolute delight for users who do not want to get involved in complicated steps. There are only three things for a user to do – 

Step 1 – Download the app and install it. 

Step 2 – Start a scan to find out all the outdated drivers.

start scan using advanced driver updater
Step 3 – Click on Update All to finish the process.

click on update all button

The application has a vast database of regularly updated drivers, allowing you to find audio drivers and your Jabra headset drivers to complement each other. Updating the driver has done the trick for thousands of users, so it should do the same for you!

Fix 4 – Update Jabra Headset Firmware

Another crucial component to update is the Jabra headset’s firmware. It is the fundamental requirement of using the device flawlessly. Hence, keeping the firmware updated is highly recommended. 

Step 1 – Download the Jabra Direct software from its official website.
Step 2 – Connect your headset, and the software detects it automatically.
Step 3 – As soon as the device is connected, you may find the Check for Updates button.
Step 4 – Click on the button to fetch updates.
Step 5 – A pop-up will appear asking you about the preferred language. Choose accordingly and click on update. 

The processing time depends on your internet connection and the update package size. Once the firmware is updated, all your Jabra headsets not detecting warnings should be resolved. 

Fix 5 – Seek Hardware Assistance

If none of the above fixes could resolve the issue, chances are that there’s a hardware issue with your headset. Seek professional hardware support from the service center or ask for help online. 

Jabra Headset Not Working – FIXED!

These 5 ways can help you eliminate any issues with your Jabra headset.

Feel free to reach out to us in case of any confusion related to the abovementioned steps. Hopefully, that will not be required as all these are tried and tested. Thanks for reading. do share your experience with the troubleshooting process in the comments section!

Good Luck!

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About The Author

Dishank Sharma
Dishank Sharma

A creative tech-writer who loves to explore latest tech-trends & convey them to his readers in the simplest way possible. He loves to blend the crispness of technology with a pinch of creativity while curating best practices for the readers. In his free time, he likes to scribble poetry, listen to rap & travel.

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2 thoughts on “How to Fix Jabra Headset Not Working Windows 10/11

  1. Avatar for shashanka shashanka says:

    thanks. it worked………………………………………………

  2. Avatar for shashanka shashanka says:


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