How To Resolve Dell Wireless Keyboard & Mouse Not Working Problem


Got a new Dell wireless keyboard and mouse just to be disappointed as they aren’t working? Worry not, here’s how you can resolve the Dell mouse and keyboard, not working issues.

Usually outdated, corrupt, and missing drivers are the reason behind this problem. In this post, we will explain how to update the drivers and troubleshoot such problems.

The long-awaited Dell wireless keyboard is here, and you are all excited. But when connected to the computer, you found that the keyboard is not working. Can you relate to this? Has this ever happened to you? Yes, you are not alone, other users have reported the same.

It might look like something you need technical help with, but you can try and fix it yourself. Just walk your way through the steps explained in this post and see if it helps.

Reasons for Wireless Not Working

1. Enabled Sleep Mode – Many mice models including the Dell mouse turn off automatically when there is no activity. At this time when you try to move around the mouse, the cursor will not respond. To confirm if this is the reason for the mouse not working, simply press the left or right mouse button and see if everything goes back to normal or not.

2. Check the USB Port – Sometimes the USB port your mouse is connected to gets damaged. To check try connecting it to a different USB port, also if the adapter and the device are at a distance try bringing them in range.

3. Dirty Lens – If the mouse laser comes on and off try cleaning it as the dust even stops signals from being transmitted.

How to fix Dell Bluetooth Keyboard & Mouse Not Working Issue?

When any wireless device stops working, try to identify the problem by following these steps:

Step 1: Check the Batteries

1. First and foremost, check the batteries. Remove any battery tabs, as this stops the batteries from providing power.

2. Use the new pair of batteries if you are not using them. While replacing batteries ensure they are placed correctly.

3. Once all this is done, try reconnecting the keyboard and mouse and see if it is working. If it does, the problem is solved. Obviously, batteries were to be blamed for the problem, not the keyboard, mouse, or Dell.

Note: If your keyboard and mouse have a power status light look at it. It helps determine if the batteries are working fine or not.

Step 2: Switch on the Power

Check for the power switch. If your keyboard and mouse have one, turn it on. Generally, the switch is placed at the bottom of the keyboard.

Step 3: Connect the USB Receiver With Another Port

Note- All-in-one PC, users can skip this step as the USB receiver might be preinstalled. However, if you don’t have it, follow along.

dell USB

Dell USB receiver.

1. Detach the USB receiver of the wireless keyboard and mouse from the current port. Wait for about 10 seconds.

2. Next, attach it to an alternate USB port – the one located at the back of your computer as it has more electricity supply. compared to others. Wait for a minute or two so that your system can recognize the new plugged-in device.

3. Check if your keyboard is working. If not, move ahead.

Step 4: Remove any Nearby Metal Devices

Sometimes nearby metal devices create interference. Hence, if you have any TV, phone, or speaker too close either move them or the system. Also, the keyboard should be close enough to the USB receiver. Check and see if the Dell Bluetooth keyboard and mouse are working or not.

Step 5: Try Connecting the keyboard & Mouse to Another System

If you want to know whether the problem is with the keyboard and device or the PC, you need to follow this step. Connect the wireless keyboard and mouse to an alternate device and see if it works. If yes, you know the PC you are using doesn’t have the right USB port. However, if the Dell wireless keyboard and mouse still don’t work it seems that there is some problem with them. In such a case you need to contact Dell Support.

If the problem is not with the Dell wireless device, move to the next step.

Step 6: Update the Device Driver

If your Dell driver is corrupt, you may face keyboard and mouse problems. To resolve the issue, you must update the appropriate driver.

This can be done in 3 possible ways.

Best Ways to Update Mouse & Keyboard Driver

Option 1 – Automatically (Recommended)

This one is the most straightforward option of all. To use it you don’t need to know the version or, a bit of the operating system. Nor do you need to know the device model number. This method is for both beginner and advanced users. Once you update the driver with the help of Advanced Driver Updater we are certain that the Dell mouse not working on Windows 10, 11, 8, and 7 will be fixed.

Option 2 – Manually updating dell keyboard and mouse driver via Device Manager

It is easy however when Windows fails to detect the latest update, things get complicated. Also without the physical keyboard, this method seems tricky.

Option 3 – Manually via the official website

For this, you need to have time, technical knowledge, and patience. Updating drivers from the official site is no fun. Though you get the latest update, it might cost you, and your system. As for updating, incorrect drivers cause a Blue Screen of Death.

Option 1 – Update Driver Automatically

Advanced Driver Updater is a simple and effective solution to update Dell wireless keyboard and mouse drivers. You do not need any technical skills to use the driver updater.

Advanced Driver Updater will detect your PC setup and locate the appropriate drivers for it. In addition, for added protection, this utility creates a full backup of outdated drivers. You don’t have to worry about making a mistake when using it. Advanced Driver Updater will handle everything.

You can update drivers using either its trial or the registered version. With the Paid version, you can update drivers easily. However, trial users will have to download each driver update individually.

1. Download and install Advanced Driver Updater.

2. Run Advanced Driver Updater and hit the Scan Now Wait for the Driver Updater to scan the PC for outdated drivers.

start scan
3. To automatically download and update drivers click Update All(registered version is required to update all drivers.)

update all

Note: If you are using the free version you can update outdated drivers by clicking update driver next to it.

4. Restart PC to apply changes and that’s it you will now have an updated wireless keyboard and mouse driver.

Now, try using the device and you should not face any problems. The Dell mouse not working Windows 10 should now be fixed.

Option 2 – Manually update Bluetooth Keyboard and Mouse Driver

Using Device Manager you can also update the keyboard and mouse driver. To use this method follow the steps below.

I am using Advanced Driver Updater on Windows 10, hence the screen capture is from it.

1. Since the keyboard is not working use the mouse to right-click on the taskbar. From here, enable the Show touch keyboard button.

show touch keyboard
Here, click the keyboard icon to bring up the virtual keyboard.


touch keyboard
3. Next hit the Windows logo icon and use the virtual keyboard type, Device Manager. Select it.

device manager
4. Double click Keyboards > right-click the keyboard you are using > Update driver.

update driver
5. Click Search automatically for updated driver software.

search driver
6. Wait for driver update and installation to complete. When done, exit the window and restart the system.
7. If you get a message driver is the latest or you have the best driver installed, you try checking the manufacturer’s website.

Option 3 – Manually updating driver via manufacturer website

If you feel an update is available on Dell’s site, follow these steps to download it:

1. Visit Here.
2. Click the Support option > Drivers & Downloads from its drop-down.

driver download
3. Search for keyboard model number or type wireless keyboard.
4. Select the right keyboard model number.

5. Select the Windows you are working on > download the drivers.

windows download
6. Double click the downloaded .exe file and follow on-screen instructions to install the driver.

7. Restart your computer to apply changes.

We hope using the steps you have fixed the problem and are able to get your Dell wireless keyboard & mouse to work. If you have any questions about this article, please feel free to leave a comment below.

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About The Author

Preeti Seth
Preeti Seth

A UX writer who loves explaining technical details in a clear, crisp, and concise manner. She loves writing about technical troubleshooting, How-To's, product reviews, etc. In her free time, she loves reading, meditating, and traveling.

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