When we say facing issues with Wi-Fi is frustrating, everyone will surely agree. If you are struggling with Virgin Media Wi-Fi no internet access but connected, you are in luck. This post explains different ways to troubleshoot the issue.
Like different ISP providers, Virgin Media offers different internet packages, out of which broadband is the most popular. However, lately, many users have reported facing no internet access when using the Virgin Media Hub. If you, too, are facing a similar issue, let us first understand the reason and then try different troubleshooting steps explained in the post to fix the issue.
Reasons for Virgin Media Connected But No Internet Access
Several reasons can cause Virgin Media Hub connected but Wi-Fi not working issue. Therefore, before we learn how to fix the issues, let us understand them.
- Issues with the ISP
- Outdated hardware or firmware
- Obsolete DNS Cache
- Antivirus Program
- Issues with the broadband in your area
- Issues with the setup
Understanding Lights on Wi-Fi Hub
Alongside knowing the reasons behind no internet connection when using Virgin Media Wi-Fi, it is important to understand what each LED light on the Virgin Media Hub means; this helps take appropriate steps.
Note : The meaning of light changes with Hub versions.
For Hub 5, Hub 5X, Hub 4
Solid white light – It is normal, as you see it when you turn on the Hub for the first time.
Red light – Issues with the cable connections. To fix it, check all the connections and ensure they are properly connected.
Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure they are properly connected.
Dim white light – The Hub is working, and everything is fine.
Flashing green light – Software updates are being downloaded; Hub will reboot once the updates are downloaded.
Green light – Hub is in modem mode and will not share Wi-Fi. If you know how to exit from modem mode, follow the steps. However, if you don’t have a clue, reset the Hub by pressing the reset button for 10 seconds. Leave it turned off for 5-10 minutes and then restart.
Blue light – When the WPS button at the back of the HUB is pressed, you see this light for 2 minutes. After that, it turns into solid blue for 20 seconds when the WPS connection is established. However, if blue light rapidly flashes, it means the WPS connection was unsuccessful.
Flashing white light – This means the Hub is booting up. Wait at least 5 minutes for it to finish.
For Hub 3
White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. If you know how to exit the modem mode, do it. Otherwise, reset the Hub by pressing the factory reset button for 10 seconds, leave it for 5–10 minutes, and then restart the Hub. You will now see a white light explaining Hub is working fine
No lights are on – The Hub is off. Check all the cables and the plug in the power socket.
White power light is on – The Hub is online and working. However, if you cannot connect to devices to Wi-Fi, ensure you are using Hub’s correct network name and password.
White power light is on, and the Wi-Fi light is flashing green – The Hub is online and working.
Yellow power light is on – The Hub is online and working.
Red power light is on – The Hub is too hot. Let it cool, uncover the vents, and remove it from heat sources.
Green power light is flashing, and the Wi-Fi light is green – The Hub is on, but the Wi-Fi isn’t. Check the connection and ensure the white cable is plugged properly into the Hub and at the Virgin Media socket on the wall. If you’re using a splitter, ensure it is also properly connected.
White power light is on, and the internet light is flashing green, or the internet light is flashing red – The Hub needs a reboot. Turn off the power and switch it again. When you see a white light, it means the Hub is working.
Note : If you see any other lights and the Wi-Fi is not working, reset the Hub. If this doesn’t help, reset the Hub to factory settings.
How to Fix Virgin Media Internet Problems
Now that you understand the reasons and what different lights mean, we should try the fixes below to resolve the issue.
Fix 1 – Restart Virgin Hub
When looking for ways to fix an issue, rebooting the device is always the first solution. Reboot your Virgin Media Hub and ensure it is powered off for at least 30 seconds. However, if you want a refreshed connection and settings from your ISP, wait for longer, like 4-5 minutes.
Fix 2 – Factory Reset Virgin Media Hub
When rebooting the device doesn’t seem to work, and you don’t want to try technical fixes, try resetting the Hub. To do so, look at the back of the Hub for the reset button. Press it for 10 seconds using a paper clip and wait for Hub to reboot. Once the Virgin Media Hub restarts, you will see a white light. Enter Hub settings or use the default SSID and password to connect to the Wi-Fi.
Fix 3 – Clear DNS Cache
If the Virgin Media Wi-Fi is not working, the issue is caused by the old DNS cache; clearing it will help. To clear the cache, follow these steps:
- Press Windows + S, and in the search field, type Command Prompt.
- Select the best search result and click Run as administrator.
- In the command prompt window type – ipconfig – flushdns and press the Enter key.
|Additional Tip for Mac Users
Based on the version type – sudo killall -HUP mDNSResponder or sudo discoveryutil mdnsflushcache.
Fix 4 – Update Driver
If you have restarted and reset the Virgin Media Hub and the lights are working fine, but the problem persists, the problem can be caused by an outdated network driver. You can update drivers manually via Device Manager or Advanced Driver Updater, one of the best tools for Windows that helps update drivers. The software makes updating drivers easy as you don’t have to manually look for outdated drivers or collect device or operating system information.
By simply downloading, installing, and running the scan, you can identify outdated drivers and update them. Furthermore, the tool offers two versions of the program – Trial, which allows updating one driver at a time, and paid, which allows updating all drivers at once and comes with a 60-day money-back guarantee.
If you are looking for an easy way to update network drivers and keep other drivers updated on Windows PC, Advanced Driver Updater is your best bet. To use the driver updating software, follow these steps:
- Download, install, and run Advanced Driver Updater.
- Click the Start Scan Now button to scan the PC and identify outdated drivers.
- Review scan results and update the driver. Depending on the version you are using, you can update individual drivers or all at once.
- Restart the PC to apply changes, and you are done.
Now, try to use the Virgin Media Hub to connect to Wi-Fi. You should not face any problems.
Fix 5 – Optimize Channel
Another fix that you can try is to disable channel optimization. To do so, follow these steps:
- Log in to Virgin Media router.
- Go to Advanced > Wireless > Smart Wi-Fi.
- Checkmark the box next to Disable channel optimization and click Apply changes button.
- Restart the Hub and try to connect. It should work.
This is how using these simple steps you can fix Virgin Media Wi-Fi not working issue. So next time whenever you face any issues with Virgin Media Hub or there is no internet access but connected then first check the Hub lights. If everything is fine then follow the steps we explained like clearing the DNS cache, updating the driver, factory resetting, and rebooting the device.
However, if nothing works, you might have to contact Virgin Media support for assistance. We hope we were able to help you. Please share your feedback in the comments section.