Fix For Microsoft Mouse and Keyboard Center Not Detecting Mouse


Does the Mouse and Keyboard Center application that helps configure the Microsoft keyboard and mouse says no device detected? If yes, you are at the right place.  This post explains how to get past the Microsoft mouse and keyboard center not detecting the keyboard and other similar errors.

What is Microsoft Mouse and Keyboard Center?

It is a Windows free-to-use app that automatically recognizes a supported mouse or keyboard and helps configure them. Compatible with Windows 11, Windows 10, Windows 8, Windows 8.1, and Windows 7, the app helps unlock all features available on the devices made by Microsoft.

While using it is fun, when the app shows the following messages, it becomes difficult to use the app to its full potential. This is why here we explain how to fix the issue.

Common Error Messages Encountered by Microsoft Mouse and Keyboard Center Users

  • Microsoft mouse and keyboard center has stopped working.
  • No supported device detected.
  • Your wireless mouse or keyboard does not respond, or you receive a “The wireless <device name> signal quality is low” error message.
  • Microsoft mouse and keyboard center not detecting mouse.
  • Microsoft mouse and keyboard center not detecting the keyboard.

List of Device Incompatible with Microsoft Mouse and Keyboard Center

  • PS/2, Bluetooth, and some older USB devices.
  • IntelliMouse
  • IntelliMouse Explorer 4.0
  • Standard Wireless Optical Mouse
  • Comfort Optical Mouse 1000
  • Internet Keyboard
  • MultiMedia Keyboard
  • Wireless Optical Desktop for Bluetooth Keyboard.

You can visit the Microsoft site for more information on compatible and incompatible devices.

The Microsoft Mouse and Keyboard Center currently do not support Surface laptops.

Now that you know which devices are unsupported, let’s learn how to fix Microsoft Mouse and Keyboard Center software that does not respond to connected wireless mice and keyboards.

Ways to Fix Microsoft mouse and keyboard center not detecting mouse & keyboard

Method 1 – Check Microsoft Hardware

Before getting into technical troubleshooting, you should check both the keyboard and mouse.

If it is a USB device, to ensure the hardware is in working condition, unplug and replug the USB connector and see if the Microsoft keyboard and mouse software detects it.

However, if the keyboard and mouse are wireless, refresh the connection and reconnect.

If you find the device is not working by connecting to a different port or after a refresh, you know there is an issue with the hardware. However, if that is not the case, move to the next step to fix MS Mouse & Keyboard Center doesn’t recognize my laptop’s connected devices.

Method 2 – Uninstall and reinstall Microsoft Mouse and Keyboard Center.

As explained above, not all devices are supported by the app. Therefore, sometimes when the Microsoft Mouse and Keyboard Center fail to recognize a compatible device, you must reinstall the software.

How to download and install Microsoft Mouse and Keyboard Center Software

  1. Go to Microsoft Mouse and Keyboard Center download page.
  2. Select the app’s language and the system’s architecture, i.e., 32-bit or 64-bit Windows.
  3. Download the app and double-click the executable file to install it.
    download Microsoft Mouse and Keyboard Center
  4. Run the app and select the device you want to set up.
  5. Click the Basic Settings tab > and select the button from the button list.
  6. Set App-specific functions from the App-specific Settings tab > click the Add new button.
    Set App-specific functions
  7. Select the app to add a specific mouse action and select a button to assign the function.

If this doesn’t help, you must uninstall the app and install the latest Microsoft Keyboard and Mouse software 14.

Method 3 – Update Mouse and Keyboard Drivers

Some users reported after updating the version of Windows; the app did not detect the mouse and keyboard. If you are stuck in a similar situation, it can be due to outdated, corrupt, or problematic drivers. The best way to deal with this is to update the driver.

There are several ways to update the driver, but most require technical skills, time, and patience. If you are short of either or don’t want to go through from one page to another, try Advanced Driver Updater. It is one of the best driver updating tools for Windows. With its help, you can detect and update outdated drivers. Also, you can schedule driver scanning, backup old drivers, exclude incompatible drivers, view the old and latest driver version, and do a lot more. To use it, follow these steps:

  • Download and install Advanced Driver Updater.
  • Launch Advanced Driver Updater, and to run the scan, click Start Scan Now. start scan with advanced driver updater
  • Wait for the scanning to finish, and review the list of outdated drivers.
  • To update the mouse and keyboard driver individually, click Update driver next to them. However, if you want to update all drivers at once, use Update All (this functionality is available only in the paid version that offers full technical support and comes with a 60-day money-back guarantee.)
  • After updating the drivers, restart the PC to save changes.

Now try to use the Microsoft Mouse and Keyboard Center. It should no longer stop working.

Method 4 – Run Windows Troubleshooter

If nothing has helped so far in fixing Your wireless mouse or keyboard does not respond, try running the Hardware and Devices troubleshooter. To do so, follow these steps:

  1. Press Windows + R & open Windows Run.
  2. Type msdt.exe -id DeviceDiagnostic and press Enter.
  3. This will open Hardware and Devices troubleshooter.
  4. Click Next to run Hardware and Devices troubleshooter.

The troubleshooter will automatically detect problems and will fix them. Restart the PC. The Windows Mouse and Keyboard Center should now ask you to configure settings for the keyboard and mouse.

Fixed – Mouse & Keyboard Center stops working.

If your device is not mentioned under the list of devices supported by Microsoft Mouse and Keyboard center, you know it will not be detected. You can fix the issue if it is supported and is still not working properly with the software using the above steps. In addition to this, we suggest keeping drivers updated. The easiest way to do that is to use Advanced Driver Updater.

We hope you were able to fix the issue using the methods explained. If you have any questions, mention them in the section below.

Frequently Asked Questions

Q. 1 Is the Microsoft mouse and keyboard center safe?

 It is safe to use if you have downloaded the app from the official download page.

Q. 2 Does Microsoft mouse and keyboard center work with any keyboard?

No, the Microsoft Mouse and keyboard center only works with Microsoft keyboard and mouse.

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About The Author

Preeti Seth
Preeti Seth

A UX writer who loves explaining technical details in a clear, crisp, and concise manner. She loves writing about technical troubleshooting, How-To's, product reviews, etc. In her free time, she loves reading, meditating, and traveling.

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