Fix Issues With Skype Call Quality- Microphone Not Working and More


Isn’t it irritating to keep trying to reconnect every time you start a call on your Skype? Sometimes, the internet is the culprit, but that is not always the case, as your PC resources, specifically the audio components and drivers, play a crucial role in the proper execution of a meeting. If you are having Skype call quality issues, be it in transmitting your voice to others or hearing what they say, chances are that the audio drivers on your PC are not up to the mark. 

Sure, there are other reasons behind poor Skype call reception, such as –

  • Outdated Version of the Skype Application.
  • Faulty Microphone or Headphones.
  • Outdated Audio Drivers.
  • Misconfigured Audio Settings.
  • And faulty Internet Connection.

The list of issues hampering Skype call quality goes far beyond internet issues. Most users ignore other factors, which is why they cannot fix Skype call quality issues on their PCs. 

If you have also tried to eliminate the issues but failed, it is probably because you are not using the correct fixes. In this post, you will find 5 ways to troubleshoot issues with Skype microphone not working and more.

Ways to Fix Skype Call Quality Issues – Microphone Not Working & More!

The biggest issue mentioned above is more than just the internet but audio services on a device. Several types of errors may be bothering your experience, with the Skype microphone not working at the top of the list. 

So, how do you fix Skype call quality issues? Here are some fixes that might help you out!

Fix #1 – Check App Version & Compatibility

Having the latest version of Skype is necessary to enjoy the best compatibility. Just like any other program, Skype also has bugs. However, as the user notices or reports, developers resolve them and keep updating the build. If, by chance, you are using an older version of the application, issues such as the mic not working or practically anything that may bother the call quality may appear.

Hence, try to look for the latest update. Check the Microsoft Store for the latest updates and install them immediately. 

Fix #2 – Review Skype Audio Configuration

The next thing you can do is check the audio configuration of Skype. To do so, simply follow the given steps – 

Step 1 – Open Skype on your PC.
Step 2 – Click the three-dot button next to your Profile name and open Settings.

Skype-three-dot button

Step 3 – From Settings, navigate to the Audio & Video tab using the left pane.

Skype Setting
Step 4 – Scroll down in the settings to find the audio configuration.
Step 5 – Check if the Microphone is listening by identifying the moving bars under the Microphone.

audio configuration

Step 6 – Click on the Default device drop-down to change your microphone in use.

Default device drop-down

Step 7 – If you have issues with the output of your Skype calls, you can also check the speakers. 

Once you have set the configuration to the optimal, you can make a test call from the same screen. Simply scroll down and find the option. 

Fix #3 – Make Sure Your Microphone is Accessible

Another crucial setting to check and ensure that your system allows Skype to access the microphone accessibility. That is because if the device is inaccessible, the call quality will automatically decline, causing uninvited trouble during an important conversation.

Step 1 – Press Win+I to open System Settings.

open system setting
Step 2 – From the left pane, navigate to Privacy & Security options.

App Permissions Section

Step 3 – Scroll down to the App Permissions Section and open Microphone.

Microphone Option - Privacy and Security

Step 4 – Make sure that Skype has access to the opened list of apps.
Step 5 – If the toggle for Skype is off, turn it on. 

Repeat similar steps to ensure proper video during the calls. The call quality of Skype depends mainly on these two components. Hence, it is advised that the permissions for these are set properly. 

Fix #4 – Update PC’s Audio Drivers

If the permissions are set and the devices are accessible, but the issue persists, chances are that your Audio drivers are not working properly, If you are experiencing unnecessary disturbances while on a call, try updating your device drivers. 

How to do so? If you have identified the exact driver causing the issue, you can navigate to the Device Manager and update the driver by checking for updates. However, things may get tricky if you do not know which driver is outdated. 

To help you out, we have an extraordinary software called Advanced Driver Updater. It is a one-of-a-kind tool that allows you to scan your PC for outdated drivers and update them from the same interface. Here’s how it works – 

Step 1 – Download the application via the link below.

Step 2 – Use the Start Scan Now button to check for outdated drivers on your PC.

start scan using advanced driver updater
Step 3 – Once the scan is over, click Update all to initiate the update process. 

This will not only help you boost Skype Call quality but will also allow you to enhance the overall system performance. Download the app today. 

Fix #5 – Hardware Fault

Last but not least, ensure that the hardware involved in the calls, i.e., the microphone or the camera being used, is working properly, The Skype call quality can take a huge hit if either of these needs to be better. If you have tried all the fixes but cannot reach the expected quality, we recommend you ask a hardware specialist for assistance. 

Once you have tried all these fixes, your Skype call quality can be easily improved. Needless to say, addressing and resolving the Skype microphone not working issue can help a lot. 

That would be all for this post. If you face any difficulties while trying these fixes or have something else in mind, feel free to contact us via the comments section. You can also get in touch through our social media. Thanks for reading. Good luck!

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About The Author

Dishank Sharma
Dishank Sharma

A creative tech-writer who loves to explore latest tech-trends & convey them to his readers in the simplest way possible. He loves to blend the crispness of technology with a pinch of creativity while curating best practices for the readers. In his free time, he likes to scribble poetry, listen to rap & travel.

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