When it comes to external cameras and integrated webcams in laptops, Asus offers some of the best available HD webcams. However, after the recent Windows updates in 10 and 11, users have complained that the Asus camera stopped working and shows a black screen out of nowhere. The issue is spreading among Asus users like a fire in the forest.
Some users to fix the problem have even had their camera units diagnosed for hardware issues but found nothing wrong with the placement of the sensor, which leaves the software part to be assessed. If you, too, have clarity that the Asus camera not working or showing a black screen has nothing to do with the hardware, this post can help you fix the issue.
Why is My Asus Camera Showing a Black Screen
Usually, the issue arises due to a faulty camera driver, as it simply keeps crashing on its own. It can also occur if you have recently upgraded your OS, as supported drivers often miss the latest updates.
Other than the drivers, some reasons that may be causing your Asus camera to show a black screen are –
- Loose connection of the external webcam
- Issues with the recorder/app-in-use
- Misconfigured webcam settings
- Camera app failing due to bugs
- Webcam permissions in different apps
If you are sure that the hardware and the camera sensor are working fine this post will help you.
Let’s jump straight to fixes.
How to Fix an Asus Camera Not Working on Windows 10/11
Fix 1 – Ensure Camera Access is Allowed
If you are launching an app that requires a camera and shows a black screen, chances are that the access is forbidden. To ensure that this is not the case, check these steps below –
- Press Win + I to open system settings.
- Go to the Privacy & Security from the left column.
- Scroll down to find the Camera option in the menu.
- Open the options and check if the Camera access is ON.
- Scroll down to check if the application you are facing the issue with is allowed Camera access.
If you find that any of the settings are disabled, enable it and then try to use the Asus camera.
Fix 2 – Update Your Windows Version
If you find no issues with the camera access, check if your Windows is updated or not. Pending updates are a crucial reason behind your non-working webcam on the Asus laptop. Look for updates on your PC by using the following steps –
Step 1 – Press Win+I to open system settings.
Step 2 – Click Update & Security. Go to the Windows Update settings in the left panel.
Step 3 – Click on Check for Updates and wait for Windows to provide the information. If any update is available, they will be installed, or you will get a Download and Install option. Click on it to install the update.
Step 4 – Once the updates are installed, restart your PC.
Step 5 – Finish updates and use the camera to find out if the issue is resolved.
More or less, if it is a bug in your OS, it will be resolved, and the camera will start working as new. If this does not resolve your issue, check out the next fix.
Fix 3 – Update Camera Drivers on Your PC
The drivers are important. If they cannot communicate with the sensor and the motherboard, you may face issues like the Asus camera crashing/not working properly. The correct way to handle this is by updating the drivers on your PC.
You can easily update the required drivers by installing Advanced Driver Updater. It is an individual application that highlights your outdated drivers and makes it easier for you to download and update them.
It works in 3 easy steps –
Step 1 – Download the tool and install it on your PC.
Step 2 – Click Start Scan Now to initiate the scan for outdated drivers on your PC.
Step 3 – After you have got the list, check if your camera drivers are in the list, Click on Update All to resolve your issues.
It’s that simple! Download the Advanced Driver Updater and get rid of such anomalies instantly.
Other than these troubleshooting fixes, you can also try the following ways to resolve your Asus camera not working problem –
- Uninstall and reinstall the application that is showing the black screen on opening your camera.
- Try closing the camera process from Task Manager (Ctrl+Shift+Esc) to remove the process completely and restart it to resolve the glitch.
- In case your camera is an external one, make sure that the connectors are properly connected. You may also try switching the ports.
Once you have done all of it, your issue should be resolved. In case you face any difficulties in performing these fixes, feel free to reach out via the comments section. That will be all for this post. Thanks for reading. Good luck!