{"id":32167,"date":"2025-12-09T19:52:49","date_gmt":"2025-12-09T14:22:49","guid":{"rendered":"https:\/\/www.systweak.com\/blogs\/?p=32167"},"modified":"2025-12-10T19:05:34","modified_gmt":"2025-12-10T13:35:34","slug":"your-credentials-could-not-be-verified","status":"publish","type":"post","link":"https:\/\/www.systweak.com\/blogs\/your-credentials-could-not-be-verified\/","title":{"rendered":"Fixed &#8211; Your Credentials Could Not Be Verified on Windows"},"content":{"rendered":"<p style=\"text-align: justify;\">If you get the \u201cYour credentials could not be verified\u201d error on Windows, it means Windows OS is unable to verify your account. Users generally use credentials, like username, password, or authentication token. Despite these being correct, Windows is <a href=\"https:\/\/www.systweak.com\/blogs\/how-to-change-windows-password\/\" target=\"_blank\" rel=\"noopener\">not able to unlock the account<\/a> due to a temporary glitch or unforeseen conflict.<\/p>\n<h3 style=\"text-align: justify;\">Why Does The \u201cYour Credentials Could Not Be Verified On Windows\u201d Error Occur?<\/h3>\n<p style=\"text-align: justify;\">The error on Windows appears when you try to sign into your Windows PC. The user is using a <a href=\"https:\/\/www.systweak.com\/blogs\/remove-windows-10-pin-and-password\/\" target=\"_blank\" rel=\"noopener\">pin or password<\/a>, but the Windows OS cannot confirm their identity. Here are the most common causes.<\/p>\n<ul style=\"text-align: justify;\">\n<li>Windows stores sign-in information locally in the NGC folder. If these become corrupted or out of sync, verification fails.<\/li>\n<li>If you use a Microsoft account, your sign-in information must match what Microsoft has stored.<\/li>\n<li>If the PIN or biometrics configuration becomes damaged, Windows may reject valid credentials.<\/li>\n<li>Windows uses certificates and time-based validation. If your PC\u2019s clock is wrong, authentication can fail.<\/li>\n<li>A <a href=\"https:\/\/www.systweak.com\/blogs\/fix-user-profile-service-failed-the-sign-in-error\/\" target=\"_blank\" rel=\"noopener\">damaged user profile<\/a> may prevent Windows from validating stored credentials, especially after forced shutdowns and failed updates.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\">Prerequisites Before Troubleshooting<\/h3>\n<ul style=\"text-align: justify;\">\n<li>Check your password carefully. Make sure Caps Lock or Num Lock is not interfering.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32168\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/Caps-lock.webp\" alt=\"Caps lock\" width=\"275\" height=\"183\" \/><\/li>\n<li>If you\u2019re using a Microsoft account, try signing in at account.microsoft.com on another device, like a smartphone, to confirm the password.<\/li>\n<li>Reboot your PC because a simple restart can fix minor conflicts and errors.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32169\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/unplugging-cables.webp\" alt=\"unplugging cables\" width=\"275\" height=\"183\" \/><\/li>\n<li>Power boot your router by turning it off, unplugging the cables, and reattaching them after 1 minute.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\">How to Fix \u201cYour Credentials Could Not Be Verified\u201d Error<\/h2>\n<h3 style=\"text-align: justify;\">Method 1: Re-enter Account Credentials When Using A Microsoft Account<\/h3>\n<p style=\"text-align: justify;\">1. Connect to the internet.<br \/>\n2. At the sign-in screen, choose Sign-in options \u2192 Password (instead of PIN\/Hello).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32170\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/sign-in-screen.webp\" alt=\"sign-in screen\" width=\"486\" height=\"276\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><br \/>\n3. Enter your Microsoft account password.<\/p>\n<p>Read Also : <a href=\"https:\/\/www.systweak.com\/blogs\/microsoft-account-vs-local-account\/\" target=\"_blank\" rel=\"noopener\">Microsoft Account Vs Local Account \u2013 Which One Is Better<\/a><\/p>\n<h3 style=\"text-align: justify;\">Method 2: Reset your Microsoft password If You Are A Microsoft Account User<\/h3>\n<p style=\"text-align: justify;\">1. If the password changed recently or sync failed:<br \/>\n2. Go to the Microsoft account recovery and reset it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32171\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/Microsoft-account-Forgot-Password.webp\" alt=\"Microsoft account Forgot Password\" width=\"350\" height=\"280\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><br \/>\n3. Reboot and try again.<\/p>\n<h3 style=\"text-align: justify;\">Method 3: Remove And Recreate The PIN If You\u2019re Using a PIN Or Windows Hello<\/h3>\n<p style=\"text-align: justify;\">Windows Hello can fail if the local authentication data becomes corrupted.<\/p>\n<p style=\"text-align: justify;\">1. On the sign-in screen: Shift \u2192 Restart<br \/>\n2. Click on Troubleshoot \u2192 Advanced options \u2192 Startup Settings \u2192 Restart<br \/>\n3. Choose Safe Mode with Networking<br \/>\n4. Sign in with your password<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-24049\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2024\/08\/Sign-In-Options-in-Accounts-Tab.webp\" alt=\"Sign-In Options in Setting Box Accounts Tab\" width=\"739\" height=\"202\" sizes=\"(max-width: 739px) 100vw, 739px\" \/><br \/>\n5. Go to Settings \u2192 Accounts \u2192 Sign-in options \u2192 Windows Hello PIN \u2192 Remove<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32172\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/Windows-Hello-PIN.webp\" alt=\"Windows Hello PIN\" width=\"758\" height=\"404\" sizes=\"(max-width: 758px) 100vw, 758px\" \/><br \/>\n6. Reboot and set a new PIN<\/p>\n<p>Read Also : <a href=\"https:\/\/www.systweak.com\/blogs\/could-not-find-camera-compatible-with-windows-hello-face\/\" target=\"_blank\" rel=\"noopener\">How To Fix \u201cWe Could Not Find A Camera Compatible With Windows Hello Face\u201d<\/a><\/p>\n<h3 style=\"text-align: justify;\">Method 4: For Domain or Work\/School Account Users<\/h3>\n<p style=\"text-align: justify;\">This error is very common in domain environments. Here are a few issues and quick fixes.<\/p>\n<p>1. Connect to corporate network (Ethernet, VPN, Wi-Fi). If using VPN, sign in on the logon screen \u2192 choose Network sign-in.<br \/>\n2. Try logging in with a cached password. Disconnect from the network and try your old password\u2014sometimes cached credentials still work.<br \/>\n3. Sync domain credentials, especially if you changed your password recently. Try to connect to the <a href=\"https:\/\/www.systweak.com\/blogs\/systweak-vpn-review\/\" target=\"_blank\" rel=\"noopener\">VPN<\/a> or corporate network and try signing in again.<\/p>\n<h3 style=\"text-align: justify;\">Method 5: Recent Changes To Your Account Password<\/h3>\n<p style=\"text-align: justify;\">Sometimes Windows still tries to use the old cached token. So try these steps.<\/p>\n<p style=\"text-align: justify;\">1. Tap Sign-in options \u2192 Password and use the most recent password<br \/>\n2. Reboot and try again<br \/>\n3. Connect to the internet (for Microsoft accounts)<\/p>\n<h3 style=\"text-align: justify;\">Method 6: Issues After Windows Update<\/h3>\n<p style=\"text-align: justify;\">Updates sometimes break the Local Security Authority (LSA). Here is what you need to do.<\/p>\n<p style=\"text-align: justify;\">1. Reboot into Safe Mode<br \/>\n2. Sign in with a password<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32173\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/Startup-Settings-Mode.webp\" alt=\"Startup Settings Mode\" width=\"573\" height=\"518\" sizes=\"(max-width: 573px) 100vw, 573px\" \/><br \/>\n3. Reboot normally<br \/>\n4. If that fails, you may need to uninstall the latest update.<\/p>\n<p>Read Also : <a href=\"https:\/\/www.systweak.com\/blogs\/fix-local-security-authority-protection-off\/\" target=\"_blank\" rel=\"noopener\">Fixed: Local Security Authority Protection Off \u2013 Your Device May Be Vulnerable<\/a><\/p>\n<h3 style=\"text-align: justify;\">Method 7: Run The System File Checker In Safe Mode<\/h3>\n<p style=\"text-align: justify;\">1. Restart into Safe Mode<br \/>\n2. Open Command Prompt (as Administrator)<br \/>\n3. Run the command sfc \/scannow<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30365\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2022\/11\/use-scannow-command-To-initiate-SFC.webp\" alt=\"use-scannow-command-To-initiate-SFC\" width=\"339\" height=\"51\" sizes=\"(max-width: 339px) 100vw, 339px\" \/><br \/>\n4. Reboot the PC into normal mode after the scan completes.<\/p>\n<h3 style=\"text-align: justify;\">Method 8: Restart Windows Credential Manager Service<\/h3>\n<p style=\"text-align: justify;\">1. Press Ctrl + Shift + Esc \u2192 Task Manager<br \/>\n2. Click File \u2192 Run new task<br \/>\n3. Type services.msc<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-27413\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2023\/06\/type-services-msc-command.webp\" alt=\"type-services-msc-command\" width=\"352\" height=\"211\" sizes=\"(max-width: 352px) 100vw, 352px\" \/><br \/>\n4. Find Credential Manager<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32174\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/Credential-Manager.webp\" alt=\"Credential Manager\" width=\"707\" height=\"176\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><br \/>\n5. Right-click \u2192 Restart<br \/>\n6. Set Startup type \u2192 Automatic<\/p>\n<h3 style=\"text-align: justify;\">Method 9: Check Your Keyboard Layout<\/h3>\n<p style=\"text-align: justify;\">Sometimes Windows switches layout (e.g., US \u2192 UK).<\/p>\n<p>1. On the login screen, press Win + Space to cycle keyboard layouts<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32135\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/change-the-keyboard-layout.webp\" alt=\"change the keyboard layout\" width=\"432\" height=\"145\" sizes=\"(max-width: 432px) 100vw, 432px\" \/><br \/>\n2. Or look at the bottom-right language indicator<br \/>\n3. Retry entering the password.<\/p>\n<p>Read Also : <a href=\"https:\/\/www.systweak.com\/blogs\/keyboard-shortcuts-not-working\/\" target=\"_blank\" rel=\"noopener\">How To Fix Keyboard Shortcuts Not Working On Windows<\/a><\/p>\n<h3 style=\"text-align: justify;\">Method 10: Delete Corrupt NGC Folder (Fix PIN\/Hello Issues)<\/h3>\n<p style=\"text-align: justify;\">If your PIN or Windows Hello stopped working, the NGC folder may be corrupted.<\/p>\n<p style=\"text-align: justify;\">1. Boot into Safe Mode<br \/>\n2. Press Win + R \u2192 type this command.<br \/>\nC:\\Windows\\ServiceProfiles\\LocalService\\AppData\\Local\\Microsoft\\NGC<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32175\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/12\/LocalService-Command.webp\" alt=\"LocalService Command\" width=\"447\" height=\"263\" sizes=\"(max-width: 447px) 100vw, 447px\" \/><\/p>\n<p style=\"text-align: justify;\">3. Delete all files inside the NGC folder<br \/>\n4. Restart PC<br \/>\n5. Set up a new PIN.<br \/>\n6. Settings \u2192 Accounts \u2192 Sign-in options \u2192 PIN<\/p>\n<h3 style=\"text-align: justify;\">Method 11: Last Resort: System Restore or Reset<\/h3>\n<h4 style=\"text-align: justify;\">Option A \u2014 System Restore<\/h4>\n<p style=\"text-align: justify;\">1. From login screen \u2192 Shift + Restart<br \/>\n2. Advanced options \u2192 System Restore<br \/>\n3. Pick a date before the issue started<\/p>\n<h4 style=\"text-align: justify;\">Option B \u2014 Reset PC (Keep Files)<\/h4>\n<p style=\"text-align: justify;\">1. Shift + Restart \u2192 Troubleshoot<br \/>\n2. Choose Reset this PC<br \/>\n3. Select Keep my files<\/p>\n<h3 style=\"text-align: justify;\">Bonus Tip: Use Advanced File Recovery To Recover Your Files<\/h3>\n<p style=\"text-align: justify;\">If you are not able to sign in to your Windows and have to format your system, then there is a chance that you will lose your files. We have tried and tested a file recovery software known as Advanced File Recovery that can recover files from formatted and corrupted hard drives. The sooner you <a href=\"https:\/\/www.systweak.com\/blogs\/advanced-file-recovery-review\/\" target=\"_blank\" rel=\"noopener\">install this software<\/a> and recover the files, the better the chances are of recovering all your files. If the files are overwritten by newer files, then you cannot retrieve older files. Here are the steps to use this software.<\/p>\n<p style=\"text-align: justify;\">1. Download Advanced File Recovery using the Download button provided below.<\/p>\n<div class=\"download_buttons_section\"><p style=\"text-align: justify;display:none;\" class=\"downloadnow-btn-show os-windows\" data-eventsource=\"DownloadNow_post_button\"><a data-param=\"systweakblog,wp_json\/wp\/v2\/posts\/32167,pos-1,\" data-operation=\"iframe\" class=\"ds-download-link \" rel=\"nofollow\" href=\"https:\/\/www.systweak.com\/blogs\/download-product\/afr\/w\/32167\/1\" onclick=\"gtag('event', 'ProductDownloadSysBlog', { 'event_label' :'your-credentials-could-not-be-verified', 'event_category':'windows-1' });\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full\" src=\"https:\/\/bg.systweak.com\/blogs\/wp-content\/plugins\/download-button-shortcode-new\/images\/window_btn.png\" alt=\"download\" width=\"250\" height=\"65\"><\/a><\/p><\/div>\n<p>2. Double-click on the downloaded file and follow the onscreen instructions to install the file.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-31956\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/11\/Advanced-File-Recovery-Next-Button.webp\" alt=\"Advanced File Recovery - Next Button\" width=\"584\" height=\"473\" sizes=\"(max-width: 584px) 100vw, 584px\" \/><br \/>\n3. Launch the app and choose the drive you wish to scan.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28311\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2023\/08\/advanced-file-recovery-new.webp\" alt=\"advanced-file-recovery-new\" width=\"710\" height=\"478\" sizes=\"(max-width: 710px) 100vw, 710px\" \/><br \/>\n4. Choose the type of files you wish to recover or select \u201cScan All Data\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28658\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2023\/06\/select-data-type-which-you-want-to-recover-Advanced-File-Recovery.webp\" alt=\"select-data-type-which-you-want-to-recover-Advanced-File-Recovery\" width=\"708\" height=\"477\" sizes=\"(max-width: 708px) 100vw, 708px\" \/><br \/>\n5. Click on the Start Scan button.<br \/>\n6. After the scan is completed, a list of files that can be recovered will be available on the screen, within the app\u2019s interface.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28320\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2023\/08\/recover-now-button.webp\" alt=\"recover now button\" width=\"670\" height=\"307\" sizes=\"(max-width: 670px) 100vw, 670px\" \/><br \/>\n7. Select the files you wish to recover and click on the Recover Now button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-31962\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/11\/Select-another-drive-to-recover.webp\" alt=\"Select another drive to recover\" width=\"706\" height=\"474\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><br \/>\n8. Select another drive to recover the deleted files so that the recovered files are not overwritten on the lost files that are being recovered.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-28659\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2023\/06\/scanning-files-to-recover-Advanced-File-Recovery.webp\" alt=\"scanning files to recover\" width=\"705\" height=\"476\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><br \/>\n9. Wait for the recovery process to complete.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-31975\" src=\"https:\/\/cdn.systweak.com\/content\/wp\/bg_systweak_com\/uploads\/2025\/11\/File-Recovered.webp\" alt=\"File Recovered\" width=\"705\" height=\"469\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><br \/>\n10. A summary will be presented on your screen. You can either recover more files or exit the app.<\/p>\n<h3 style=\"text-align: justify;\">Conclusion: Are you Able to Log In?<\/h3>\n<p style=\"text-align: justify;\">We hope that you can access the desktop screen after logging in to your PC. The error \u201cYour credentials could not be verified\u201d is a common error that can occur due to multiple reasons. Do share your experience with us in the comments section below.<\/p>\n<p><b>Recommended<\/b> :<\/p>\n<p><a href=\"https:\/\/www.systweak.com\/blogs\/windows-creating-temporary-profiles\/\" target=\"_blank\" rel=\"noopener\">Fixed: Windows Keeps Creating Temporary Profiles Problem<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you get the \u201cYour credentials could not be verified\u201d error on Windows, it means Windows OS is unable to verify your account. Users generally use credentials, like username, password, or authentication token. Despite these being correct, Windows is not able to unlock the account due to a temporary glitch or unforeseen conflict. Why Does&hellip; <a class=\"more-link\" href=\"https:\/\/www.systweak.com\/blogs\/your-credentials-could-not-be-verified\/\">Continue reading <span class=\"screen-reader-text\">Fixed &#8211; Your Credentials Could Not Be Verified on Windows<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":32200,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-32167","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3-RC2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>11 Ways to Fix Your Credentials Could Not Be Verified Error<\/title>\n<meta name=\"description\" content=\"Your credentials could not be verified error occur due to a temporary glitch or unforeseen conflict. 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